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Participant
September 27, 2023
Answered

How to cancel unwanted Lightroom Mobile renewal? [was: Money]

  • September 27, 2023
  • 2 replies
  • 449 views

Hello, my subscription was charged by mistake; I didn’t want to renew it, but the money was withdrawn. How is it possible to make a refund?

This topic has been closed for replies.
Correct answer Charlie.D

Hello @Андрей32574629lm86 

Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

 

You can also try to reach Adobe Support to see what is possible on our side:   
Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

 

Kind regards,

Charlie

2 replies

Participant
September 28, 2023

The amount of 197.99SAR was withdrawn without my knowledge, and the subscription to the Lightroom program was not renewed. Please rehabilitate it as soon as possible.
تم سحب مبلغ 197.99 ريال دون علمي ولم يتم تجديد الاشتراك في برنامج لايت روم. يرجى إعادة الى حسابي في أقرب وقت ممكن.

Inspiring
September 28, 2023

Hello @Latifa32589183r3cu 

I merged your question with a similar one.  Please see the advice above on this thread.

Charlie.DCorrect answer
Inspiring
September 28, 2023

Hello @Андрей32574629lm86 

Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

 

You can also try to reach Adobe Support to see what is possible on our side:   
Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

 

Kind regards,

Charlie