Skip to main content
Participant
November 16, 2021
Question

How to cancel when I cannot login

  • November 16, 2021
  • 1 reply
  • 157 views

I used a free trial of Adobe Stock for about a month. I thought I had canceled it for after the end of the month, but then it kept going and I was charged. I think I downloaded 2 or 3 songs during that free trial. I was using it for business purposes.

 

Fast forward to now. I was able to pause my subscription for a few months, but it just started back up again. In those few months, I no longer have my business and no longer have the email address that I signed up under. So now I'm unable to accsess the account at all because I had signed in using gmail, but the email no longer exists.

 

I cannot find any contact information to get help. I'm not sure what to do at this point, but I'm desparately needing to end my subscription as I simply do not have funds for it at this time.

This topic has been closed for replies.

1 reply

LinSims
Community Expert
Community Expert
November 16, 2021

Since you can't log in with email, try the phone.

 

You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

 

Good luck. It sounds like you'll need it.