how to cancle testaccount with academic account

Question

Help! I’ve made a test account to test adobe premiere pro. As I tried to cancel the subscription, I couldn’t find the test abo anywhere. It wasn’t in my account nor in my creative cloud! As I couldn’t cancel the plan, they already took the first payment! I don’t want to pay for a product which isn’t even in my account!! As I used my academic email to log in, I can’t contact the support.

Is there any Mail to which I can write and solve this issue?

Nancy OShea · Answer

On the 8th day of service your free trial will convert to a paid plan which you can cancel and receive a full refund for up to 14 days, no penalty.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans

See this short video.
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you still need help,

2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

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