Skip to main content
M
Markus5FA3
Participant
March 11, 2021
Answered

How to change the billing address

  • March 11, 2021
  • 2 replies
  • 2091 views

Hi,

 

I have seen some threads about changing payment information and usually the answer is to reffer to "https://helpx.adobe.com/contact/support.html", but I don't find any chat or telephone number there, only FAQ.

 

I am trying to change my street and housenumber for the billing address, but when going to Account => Abo => Payment => Edit Payment, I can only change the credit card, name and zip code, but not the street and the house number.

 

Any suggestions?

Thank you!

    Correct answer kglad

    if you have a large screen, the chat icon can be way down there:

     

     

    but, after double checking, if you don't see it, use a different browser.

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 11, 2021

    Is this a Teams/Enterprise or Individual plan?

    Teams/Enterprise plan holders have an admin console for updating billing information and managing seats.  Contact your IT dept.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 11, 2021

    Update credit card and billing address (adobe.com)

     

    if that doesn't help you make the needed changes,

     

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (= cryptic icon in the lower right)

    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

      M
      Markus5FA3Author
      Participant
      March 12, 2021

      Hey kglad, 

       

      thanks for your reply. The credit card screen in your first link looks the one I see, but as described does not have street inputs. And the chat icon... It is not there for me. I can't see it. Any ideas why?

       

      Its a private account!

      Best,

      Markus.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      March 12, 2021

      if you have a large screen, the chat icon can be way down there:

       

       

      but, after double checking, if you don't see it, use a different browser.

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices