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Participant
March 1, 2020
Question

How to change to student account while cancelling Illustrator monthly subscription without fee?

  • March 1, 2020
  • 1 reply
  • 776 views

Hello! I'm a Design student and realized I should've used that option since the beginning. I have the basic Photoshop + Lightroom plan, along with Illustrator (which by itself if 24,19 euros per month). I want to change to a student account, but it asks me to cancel Illustrator, which would result in a 133 euros fee for canceling it (but in fact I want to keep on using it with the Student Account).

 

How can I change it to a student account without having to pay a fee for cancelling the monthly Illustrator plan? 

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1 reply

Nancy OShea
Community Expert
Community Expert
March 1, 2020

You could wait until the 12th month of your contract to cancel your services without penalty.

Or you can contact Adobe Customer Care via online chat and persuade the agent to waive your cancellation fees for Photography and Illustrator so you can join the Student/Teacher All Apps plan.  Also you must provide proof of eligibility for the student plan.

https://helpx.adobe.com/contact.html

 

Nancy O'Shea— Product User & Community Expert