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Shruti1998
Participant
May 28, 2020
Question

How to change two plans into one

  • May 28, 2020
  • 2 replies
  • 476 views

Hi, I had taken a yearly subcription for Photoshop and Illustrator as two separate plans. I want to change my plan to the entire suit. Is there a way where I can change this plan without paying the cancellation fee? Right now I can change one of the plans but will have to cancel and pay a fee for the other one.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 28, 2020

Please log-in to your account below.
https://account.adobe.com/plans

Scroll down to Support on the same page and click on Contact Adobe. 

Tell the Agent you wish to upgrade to the All Apps plan and ask them to waive your cancellation fee.

 

Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 28, 2020

    Hello Shruti,


    I suppose you will have to contact customer care to get the best options. These are peer to peer forums and no one here has access to your account information and hence can't help. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
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