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Giun Trym
Participant
January 28, 2020
Answered

How to change two-step validation while I lost my phone number

  • January 28, 2020
  • 5 replies
  • 5922 views

Hi Adobe Support Community!

 

I recently lost my phone number and cannot be able to sign in my Behance account because it required two-step validation. I had to change my password through e-mail confirmation so now I can sign in. But I still couldn't change the phone number in two-step validation in order to sign in to other devices because it requires verification code from my old phone number. (Also, I don't see any other option such as verifying through e-mail to click in). Is there any way to turn off two-step validation or change the phone number in two-step validation without verifying through my old phone number?

 

Thanks a bunch!

This topic has been closed for replies.
Correct answer Nancy OShea

Do you have a paid Creative Cloud plan? 

If yes, contact Adobe Customer Care about your difficulties with 2-step verification.

https://helpx.adobe.com/contact.html

 

If you have only a free Behance account, submit a help request directly to Behance support.

Submit Behance Help Request

 

5 replies

B
Bagpipes
Participant
July 15, 2023

I want to give  you a valid ph number.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 16, 2023

use your email for 2fa

B
Bagpipes
Participant
July 15, 2023

I need to give you my new phone number. The verification code you're sending is to an invalid ph number.

 

 

 

    H
    houyiz37224232
    Participant
    February 20, 2020

    Go to the bottom right and click on "Contact Adobe", and conversation window will pop up. I had the same issue of changing my number, and they cancelled my subscription on their end after I told them my request.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    January 30, 2020

    Do you have a paid Creative Cloud plan? 

    If yes, contact Adobe Customer Care about your difficulties with 2-step verification.

    https://helpx.adobe.com/contact.html

     

    If you have only a free Behance account, submit a help request directly to Behance support.

    Submit Behance Help Request

     

    Nancy O'Shea— Product User & Community Expert
      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      January 28, 2020

      You wil need to go to the Behance site and use the Contact us link for help. https://help.behance.net/hc/en-us

       

      This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

        N
        nagpalk1997
        Participant
        January 30, 2020

        can i get any contact info for customer care. i am unable to find a number anywhere.

        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        January 30, 2020

        If there is a phone number for customer support, I'm not aware of it and they don't seem to have shared it on their website. All I can suggest is you use the contact form, which is accessed by clicking Contact us at the very top right of the page I linked you to.

         

        Recall that most of us here (me included) are not Adobe employees. The information you are asking for isn't available to us, either.

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