How to complete an annual subscription, and then turn off auto renewal

Question

If I try to cancel a current annual subscription there is an early exit fee.

To avoid the early exit fee, I would like to complete the current annual subscription and not automatically renew.

Is there a way to cancel the automatic renewal?

kglad · Accepted Answer

set a reminder to cancel before t renewal date. if you pay monthly, also cancel after the 12th payment is received.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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