How to contact billing

I want to dispute my current Adobe subscription and the ₹6,823.35 early cancellation fee.

My original subscription was approximately ₹700 per month. I did not authorize or knowingly agree to change/upgrade my plan to the current higher-priced plan of around ₹1,500 per month.

I am now being asked to pay ₹6,823.35 as an early cancellation fee, even though I did not knowingly authorize the plan change that resulted in this higher commitment.

Please review my account's subscription history, plan-change records, billing history, and the consent/authorization associated with the plan change.

I request that you:

1. Reverse the unauthorized plan change,
2. Remove the ₹6,823.35 early cancellation fee, and
3. Cancel my subscription without any further charge.

If you believe I authorized this change, please provide me with the date, exact plan-change details, and the authorization/confirmation associated with that change.

Please escalate this to a billing supervisor if necessary.

Hi @llian,

We are sorry for the experience. Could you share more details about the issues you are facing? We are here to help.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.