How to contact customer support and have my credit card details deleted

Forum|Forum|6 months ago
July 9, 2025
1 reply
95 views

Hello,

I used the free trial of Adobe Stock and I cancelled my subscription. There was no option to remove my credit card details prior to the cancellation and there is no such option after it either. I tried contacting customer support however I got stuck with a chatbot that was totally unable to help me. Does anyone know any means to contact human customer support? Based on some other posts I understand that there is no option to manually remove the details from my account. However I would like to know wheter or not Adobe still has my credit card details after I cancelled my subscription.

Thanks in advance.

Account management

kglad

Community Expert

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

Jeffrey_A_Wright

Community Manager

Fh5_1214, I am sorry that your Adobe Stock did not meet your needs. Please click on https://adobe.ly/46xCtiM to connect with a member of our support team who can help you manually remove your payment information.

For future viewers of this discussion, it is not possible to remove payment information if you still owe Adobe money or are expecting a refund. As part of our data security standards, Adobe does not store your credit card information on its servers but instead uses an encrypted token to process the payment. For more information, see https://adobe.ly/4lKcIA3. ^JW

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