How to contact support illegally took money from account

Forum|Forum|15 days ago
March 26, 2026
3 replies
32 views

How do I contact support as I cancelled my free trial before the end date and money was still taken I have confirmation emails stating all cancelled I need to get my money back

Correct answer Jeff_A_Wright

@Liamno6 thank you for posting to this public discussion forum. I can confirm that you did end your recent commitments to Adobe, I am sorry you did not find more value in our offerings. Any refunds issued take up to 14 days. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for more information about the cancellation and refund process.

Jeff_A_Wright

Correct answer

Community Manager

@Liamno6 thank you for posting to this public discussion forum. I can confirm that you did end your recent commitments to Adobe, I am sorry you did not find more value in our offerings. Any refunds issued take up to 14 days. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for more information about the cancellation and refund process.