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Participant
May 4, 2024
Question

How to delete my Adobe account

  • May 4, 2024
  • 4 replies
  • 4179 views

Hi,

 

I am Isaac Do. I'm having trouble deleting my Adobe account. There's no delete button in the Manage Account section of the website. Can someone help me with canceling my account?

 

Thanks.

 

 Best regards,

 Isaac Do

This topic has been closed for replies.

4 replies

Participant
October 31, 2024

Would like to delete account, does not allow me at all. Wants me first to update my account subscription details.

kglad
Community Expert
Community Expert
October 31, 2024

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

Nancy OShea
Community Expert
Community Expert
May 7, 2024

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 7, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Legend
May 7, 2024

Hi @Isaac37181605apc7 ,

This is the Enterprise and Teams community. For further assistance, I will move your post to Account, Payment, and Plan.