Participating Frequently

Question

How to do nothing to get Adobe to lock out your account?

Forum|Forum|2 years ago
September 25, 2023
4 replies
467 views

A few weeks ago I paid for a subscription for yyphotographer with Ps and Lightroom plans.
A couple days ago I get a message that my account has been blocked for fraudulent activity.
The payment was from my card, from my account for personal freelance work. I did not commit any illegal actions, which I reported to support.
I was told that they will not comment on anything. And I can still buy a subscription from them with a discount. To me it then blocked, what is this nonsense?
I have asked several times to understand and each time I get the same answer.
My work has stopped and I no longer have any desire to buy anything from this company. I will tell all my friends freelancers about it.

This topic has been closed for replies.

Nancy OShea

Community Expert

Are you a Russian resident?

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

Nancy O'Shea— Product User & Community Expert

E

EVGENII322065629gchAuthor

Participating Frequently

Hello. Yes, I'm from Russia, but I don't live there and don't use Russian bank accounts.

kglad

Community Expert

seems strange that no one will tell you the nature of the detected fraud.

Peru Bob

Community Expert

Did you purchase directly from Adobe?

E

EVGENII322065629gchAuthor

Participating Frequently

Hello, yes!

kglad

Community Expert

did you upload a file to adobe stock?

E

EVGENII322065629gchAuthor

Participating Frequently

Hello, no. I've used only Ps.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

E

EVGENII322065629gchAuthor

Participating Frequently

Thank you for your response.
As I posted above, I contacted support but did not get it. I just got a template reply several times that my account was blocked, and I offered to give them the money again.
I want to bring the problem to the public and make it public. So that this does not happen, I will do this through social networks and my friends.
This is stealing money and covering it up with an agreement we can't comment on. Here's the link. You can pay us again.

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