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M
MMartinsIllustration
Participant
December 30, 2019
Question

How to download earlier versions?

  • December 30, 2019
  • 5 replies
  • 408 views

I have a subscription to Creative Cloud and previously had Photoshop and Illustrator installed on my computer. My computer is old and was having trouble running them so I uninstalled them a couple weeks ago. Now I'm trying to reinstall older versions to see if they might run better, but I can't seem to find a way to access earlier versions of the programs. I've followed the instructions on this page: https://helpx.adobe.com/download-install/using/install-previous-version.html but under "other versions" nothing is listed on my Creative Cloud app. Additionally it appears the latest update is no longer compatible with my device. Any ideas how I can download earlier versions that may be compatible?

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5 replies

M
MMartinsIllustrationAuthor
Participant
January 1, 2020

Thanks everyone for the advice, unfortunately none of the suggestions here worked, but I contacted a customer service rep who was able to link me directly to 2018 download files.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 31, 2019

I don't know what is included, but try this https://prodesigntools.com/tag/ddl

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 31, 2019

Go to https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 31, 2019

Specifically, which products and versions are you seeking?  

Which operating system do you have?

 

Creative Cloud won't work on Windows 8 or 8.1 or less than Mac Sierra. 

https://helpx.adobe.com/creative-cloud/system-requirements.html 

 

Nancy O'Shea— Product User & Community Expert
    M
    MMartinsIllustrationAuthor
    Participant
    December 31, 2019

    I have Windows 8.1 unfortunately. I looked at requirements for earlier versions and it does appear 8.1 is included, but not for this latest release. https://helpx.adobe.com/photoshop/system-requirements/earlier-versions.html So I guess I'm back to the original question- can I install this earlier version somehow? My system meets the requirements for 19x and earlier according to the page I linked.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 31, 2019

    The problem is Creative Cloud desktop app requires Windows 10 (64-bit).   It won't work with Win 8 or 8.1

    Creative Cloud desktop app

    The Creative Cloud desktop app has the following requirements:

    • Microsoft® Windows 10 (64 bit only)
    • Mac OS X v10.12 and later
    • Internet connection

    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

     

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 30, 2019

    Adobe now only provides the current and one version older

     

    Supported https://helpx.adobe.com/support/programs/adobe-support-policies-supported-product-versions.html

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