How to file a complaint for Adobe Australia, for charging me when I ended the free trial 2 days before the time.

Question

I took a adobe 7 day trial to try it for my business. I cancelled it after 5 days. I noticed money taken from my bank by Adobe; at first I thought it may be a scam and reported it. I had used my company email for the trial. When I came to work and checked Adobe to confirm, it had cunningly charged me for AI feature that I didn’t even sign up for separately. When I signed up to adobe bundle trial, it was part of it, but when I ended my trial, Adobe still saved my card details and charged me for AI assistant, that I don't even use. This is such a shame, Adobe, for a long standing company like you to cheat this way. Absolutely disgusting.

AkanshaAshra · Accepted Answer

​Hi @Radiant_image1a4c We understand your concern about the charge and appreciate you bringing this to our attention. We’ve checked your account and can confirm that the subscription has been successfully canceled and the refund has already been processed. The amount should reflect on your original payment method within 10–14 business days. Thank you for your patience while this was addressed.Akansha

kglad · Answer

if you sign up for acrobat studio, you’re subscribing to more than acrobat pro:

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