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ExtraSmallBees
Participant
November 15, 2022
Answered

How to find supported versions of Adobe products?

  • November 15, 2022
  • 2 replies
  • 666 views

Hi, I need to find out which versions of Illustrator and InDesign are still supported, but I can't find any resources that help with this.

I haven't found the information I need in "Products and technical support periods" and "Adobe Support Policies: Supported Product Versions" unless they're under a different name, so I'd like to know where I can find the required info.

Thanks.

This topic has been closed for replies.
Correct answer kglad

the current and one major previous versions are supported.

 

however, 

for the current and one previous versions use the cc app:

 

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Install%20Previous%20Versions%20of%20your%20Creative%20Cloud%20Apps,drop-down%20list%2C%20click%20Other%20Versions.%20Does...%20See%20More.

 

for cc 2019 and earlier use prodesigntools.com*

 

for everything else, you must use adobe support** (and it may take a few tries to find an agent to provide links).

 

*

adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

 

 

follow the directions (esp, step 1)

save the install file.  it may not remain online.

thank jim @ prodesigntools.com

 

 

**

 

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 16, 2022

Have a look at the following link

https://helpx.adobe.com/in/support/programs/cc-support-policy.html

-Manan

-Manan
    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    November 15, 2022

    What do you mean by "supported"? 

    Still available for downloading?

    Supported on a given OS?

    Continue updates/bug fixes?

    Software not available for sale/rent anymore?

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    E
    ExtraSmallBeesAuthor
    Participant
    November 15, 2022

    I'm going by availability of official technical support - the "core support" as shown in "Products and technical support periods".

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 16, 2022

    the current and one major previous versions are supported.

     

    however, 

    for the current and one previous versions use the cc app:

     

    https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Install%20Previous%20Versions%20of%20your%20Creative%20Cloud%20Apps,drop-down%20list%2C%20click%20Other%20Versions.%20Does...%20See%20More.

     

    for cc 2019 and earlier use prodesigntools.com*

     

    for everything else, you must use adobe support** (and it may take a few tries to find an agent to provide links).

     

    *

    adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

     

     

     

    follow the directions (esp, step 1)

    save the install file.  it may not remain online.

    thank jim @ prodesigntools.com

     

     

    **

     

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