Participant

Question

How to 'freeze' my Creative Cloud Membership?

Forum|Forum|4 years ago
June 30, 2021
4 replies
22311 views

Hi,

I have deferred from university until next semester and need to 'freeze/pause' my Creative Cloud Membership - I cannot afford $22.00/month while I am not using the programs. I can't find a Support Email for Adobe anywhere online - someone please help me. The only option is to Cancel my membership and be charged $75.00, then resubscribe in 3 months.

I don't know what to do, surely it can't be this difficult and unforgiving?

Creative Cloud

This topic has been closed for replies.

S

Summer231266258mve

Participant

going through something similar, sucks. We didnt even turn in adobe file anything in my course, seems like I could have just said I had it and used another program now im going through what youre going through I hate wasting this money

kglad

Community Expert

you should contact adobe support. they may not be able to freeze your subscription, but for sure, no one here (user-to-user forums) can help you do that.

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

John T Smith

Community Expert

>can't find a Support Email

Adobe does not do support by email

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T

Test Screen Name

Legend

PS if you cancel you may not be able to get the student rate a second time...

S

Summer231266258mve

Participant

Wow that is so dark sided. Thank you for the information though.

Nancy OShea

Community Expert

Nothing dark about it. You committed to 1 year of service. That's what annual subscription means.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

There is no concept of "freezing" a subscription. Cancellation is the only option. You signed up for a year, but Adobe generously give a 50% discount for early cancellation - which is what you see as $75, presumably there would be $150 still to pay in your yearly contract.

If you want to go month by month with the right to cancel, it is $70 per month or so. There is a hefty discount for signing up for the whole year.

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