How to get adobe illustator files transferred from an old account to a new one.

Question

Hi,

I logged in adobe with google and bought the license for all apps. My previous license was with my schools email account. So now since I didn't realise that I made the purchase with a different email I don't have access to my old files. How can I save them without having to purchase two licenses?

Anubhav M · Answer

Hello

Thanks for reaching out. I would request you try the steps shared in this help article to transfer your assets across accounts or profiles (https://helpx.adobe.com/enterprise/kb/transfer-assets.html) and check if it helps.

Looking forward to your response.

Thanks,

Anubhav

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