How to get my refund

Forum|Forum|2 years ago
December 18, 2023
3 replies
306 views

Please let me know how to get refund. I was charged £68 for 1 year contract. I cancelled it right away. Please help. Thankyou

This topic has been closed for replies.

Correct answer gupta shivangi

Hi @May34328180s50x ,

As per your account info, you cancelled for the Acrobat premium subscription on 8th day, hence you're eligible for complete refund.

Please wait for 5-7 business days for the refund to process.

Let us know if you have any questions.

Regards,

Shivangi

gupta shivangiCorrect answer

Legend

Hi @May34328180s50x ,

As per your account info, you cancelled for the Acrobat premium subscription on 8th day, hence you're eligible for complete refund.

Please wait for 5-7 business days for the refund to process.

Let us know if you have any questions.

Regards,

Shivangi

kglad

Community Expert

1 year for that amount doesn't sound's like a mobile, student or stock subscription, not the more typical individual subscription. for what kind of subscription are you being charged?

jane-e

Community Expert

@May34328180s50x

No one on these forums can see your account information. You will need to contact Adobe Customer Care directly to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

Jane

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