how to get refund

Question

Hello,My Adobe Firefly Standard free trial ended yesterday and I was charged USD 9.99. I cancelled the plan immediately.The charge is very recent and I would like to request a refund, but I cannot connect to a live agent.Can someone guide me on how to get urgent refund support?Thank you.

Jeffrey_A_Wright · Accepted Answer

​@thimira_4540I am sorry you did not find more value from your continued usage of our services. I do see that the self-cancel process was started, but was not completed.Please use the steps listed athttps://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.htmlto end your commitment to Firefly. For more information on the cancellation and refund process for a monthly subscription, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

kglad · Answer

refunds are automatic if you qualify. they take up to 14 days. meanwhile, check your account to confirm it shows what you expect, https://account.adobe.com

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