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thimira_4540
thimira_4540
Participant
February 23, 2026
Answered

how to get refund

  • February 23, 2026
  • 3 replies
  • 34 views

Hello,
My Adobe Firefly Standard free trial ended yesterday and I was charged USD 9.99. I cancelled the plan immediately.
The charge is very recent and I would like to request a refund, but I cannot connect to a live agent.
Can someone guide me on how to get urgent refund support?
Thank you.

Correct answer Jeffrey_A_Wright

​@thimira_4540 I am sorry you did not find more value from your continued usage of our services. I do see that the self-cancel process was started, but was not completed.

 

Please use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to end your commitment to Firefly. For more information on the cancellation and refund process for a monthly subscription, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
February 23, 2026

​@thimira_4540 I am sorry you did not find more value from your continued usage of our services. I do see that the self-cancel process was started, but was not completed.

 

Please use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to end your commitment to Firefly. For more information on the cancellation and refund process for a monthly subscription, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 23, 2026

refunds are automatic if you qualify.  they take up to 14 days.  meanwhile,  check your account to confirm it shows what you expect, https://account.adobe.com

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 23, 2026

    You must cancel BEFORE the trial ends, cancelling after the trial ends means you have a subscription

     

    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913
     

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