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how to get refund

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How to refund

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting to this public discussion forum, @Babylyn.

To add to @kglad helpful response, I see that your subscription is managed through the Google Play Store. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel your new subscription and request a refund.

I am sorry you did not find more value in our offerings, @Babylyn, please see https://support.google.com/googleplay/answer/2479637 for more information on the Google Play refund policies.

Please update this discussion thread if you have any additional questions.

BabylynAuthor

Participant

Google said that i not eligitable for refund .. i need that money for my daugther school expenses

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BabylynAuthor

Participant

Google play store said that i not eligitable gor refund 😭 i need that money for my daughter school expenses

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BabylynAuthor

Participant

They didnt accept my refund request

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kglad

Community Expert

@Babylyn

google’s in control of your subscription. contact the google play store.

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, @Babylyn.

To add to @kglad helpful response, I see that your subscription is managed through the Google Play Store. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel your new subscription and request a refund.

I am sorry you did not find more value in our offerings, @Babylyn, please see https://support.google.com/googleplay/answer/2479637 for more information on the Google Play refund policies.

Please update this discussion thread if you have any additional questions.

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kglad

Community Expert

simple: just cancel within the refund period. refunds are automatic and complete within 14 days.

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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