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Babylyn
Participant
June 11, 2026
Answered

how to get refund

  • June 11, 2026
  • 5 replies
  • 2 views

How to refund

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, ​@Babylyn.

     

    To add to ​@kglad helpful response, I see that your subscription is managed through the Google Play Store. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel your new subscription and request a refund.

     

    I am sorry you did not find more value in our offerings, ​@Babylyn, please see https://support.google.com/googleplay/answer/2479637 for more information on the Google Play refund policies.

     

    Please update this discussion thread if you have any additional questions.

    5 replies

    Babylyn
    BabylynAuthor
    Participant
    June 11, 2026

    Google said that i not eligitable for refund .. i need that money for my daugther school expenses

    Babylyn
    BabylynAuthor
    Participant
    June 11, 2026

    Google play store said that i not eligitable gor refund 😭 i need that money for my daughter school expenses

    Babylyn
    BabylynAuthor
    Participant
    June 11, 2026

    They didnt accept my refund request 

    kglad
    Community Expert
    Community Expert
    June 11, 2026

    @Babylyn 

     

    google’s in control of your subscription.  contact the google play store.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 11, 2026

    Thank you for posting to this public discussion forum, ​@Babylyn.

     

    To add to ​@kglad helpful response, I see that your subscription is managed through the Google Play Store. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel your new subscription and request a refund.

     

    I am sorry you did not find more value in our offerings, ​@Babylyn, please see https://support.google.com/googleplay/answer/2479637 for more information on the Google Play refund policies.

     

    Please update this discussion thread if you have any additional questions.

    kglad
    Community Expert
    Community Expert
    June 11, 2026

    simple: just cancel within the refund period.  refunds are automatic and complete within 14 days.

     

    you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html