How to get refund after cancellation within 14 days?

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wrong account

Community Expert

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
After 14 days a trial becomes a subscription and there is no refund when you cancel

See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Log in and go here to check your account to determine your status https://account.adobe.com

kglad

Community Expert

oops, you edited your post after i replied, so it’s not clear (to me) what you mean.

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kglad

Community Expert

@unique_realist9b98

did you have an annual or monthly subscription? only annual subscriptions are refunded.

you can check https://account.adobe.com to see what was cancelled.

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U

unique_realist9b98Author

Participant

I had a annual subscription paid monthly

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John T Smith

Correct answer

Community Expert

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
After 14 days a trial becomes a subscription and there is no refund when you cancel

See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Log in and go here to check your account to determine your status https://account.adobe.com

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