Participant

Question

How to get support because im hacked

Forum|Forum|1 year ago
March 23, 2025
4 replies
331 views

Is there a mail or something i can get help from supporter?. My acount got hacked they changed the e-mail adress and paswoord.

Account management

jane-e

Community Expert

@alexander_3260

Try the steps here for reporting issues related to your Adobe account:

https://helpx.adobe.com/security/alertus.html

Jane

Nancy OShea

Community Expert

If this is a school or work account, contact your IT dept for assistance.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

do you have 2fa enabled?

p.s. to contact adobe support you'll need an adobe employee.

A

alexander_3260Author

Participant

They disable it so know i dont have any acces

kglad

Community Expert

you'll need to wait 24hrs for an employee.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Jeffrey_A_Wright

Legend

Alexander, I am sorry that your e-mail address for your account was changed without your knowledge. Please be careful when interacting on the internet. I removed the images you attached that included your e-mail address. This type of behavior, and sharing of information, could lead to future problems using online services and maintaining your identify.

I don't see any active memberships or recent purchases under the account you used to post to this public discussion forum. I do see that the request to change the e-mail addresses was sent from the account. Please see https://adobe.ly/4j1MNCV for information on how to add or adjust the e-mail addresses associated with your account. You will also want to make sure to change your passwords; for details on how to change your Adobe password, see https://adobe.ly/4ldBIk7.

Finally, if you aren't actively using any Adobe software or services, then you may want to complete the steps at https://adobe.ly/4c7CPO4 to request the current account be deleted.

I am sorry that this occurred to you, Alexander; please do be careful with future responses that you don't share any other information that someone can use to access your identity. ^JW

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