How to I contact an actual human for help with my product membership?

Forum|Forum|4 years ago
November 8, 2021
1 reply
612 views

How to I contact an actual human for help with my product membership? The "help" documentation says I need to contact tech support... but I keep looping through useless pages.

Does anyone know if any actual people are employed by Adobe?

This topic has been closed for replies.

Correct answer John T Smith

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

John T Smith

Correct answer

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

D

DylanPhotoRockAuthor

Participant

I AM logged in... and I keep getting circulated through "help" pages. I click "contact us", and get pushed back into the unhelpful "help" pages. I circulate round and round trying to trick the system into helping me. I have checked repeatedly that I am am logged in using the same account that I purchased the product using.

This is a long-standing challenge - does Adobe actually have a help desk for non-enterprise customers?

Nancy OShea

Community Expert

@DylanPhotoRock,

I have no problem reaching Adobe support on chat with a browser that accepts cookies and does not have script blockers. Try with another web device. In the chat box, type AGENT followed by Enter key. Or pick up the phone and call during normal business hours.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

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