How to refund plan after cancelling plan

Question

Hi Adobe Support,I recently cancelled my AI Assistant for Acrobat subscription, and I was charged RM71.77 as an early cancellation fee.I understand that this fee may apply under the subscription terms. However, I would really appreciate it if you could review my case and consider refunding or waiving the RM71.77 cancellation fee as a one-time goodwill exception.My subscription has already been cancelled, and I do not intend to continue using the paid service.Could you please check if a refund of the RM71.77 cancellation fee is possible?Thank you.

Jeff_A_Wright · Accepted Answer

Thank you for posting, Casual_face, and I understand why this would be disappointing.

I reviewed the account and can confirm that the AI Assistant for Acrobat subscription was started on 7/26 and canceled today.

Because the cancellation occurred more than 14 days after the subscription began, the cancellation was processed under the plan's applicable terms and conditions. You can review those terms here:

https://adobe.ly/463A3qP

If you would like us to review the situation further, please contact us directly through:

https://adobe.ly/3SDc1jo

I hope this information helps clarify what occurred. Please let us know if you have additional questions about the cancellation, Casual_face. ^JW

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