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tonis859026
tonis859026
Participant
March 5, 2015
Answered

How to remove credit card

  • March 5, 2015
  • 13 replies
  • 88440 views

** I DON'T WANT ANY FORUM LINKS **

I want to remove my credit card. I have checked every single forum and howto page and nothing works. I cannot call as I can't call during their hours. I am sick and tired of this damn site taking the crap. The only thing I found is the 'Go to your My Information' and I have no idea where it is. Just tell me if you know. Show me pictures, because it is not anywhere in my Account page. I have contacted the customer support chat almost 11 times now and absolutely no help at all, not even speaking to me. It's disgusting. And I'll repeat this; DO NOT SEND ME ANY FORUM LINKS. THEY ARE USELESS.

    This topic has been closed for replies.
    Correct answer Rajashree Bhattacharya
    1. Adobe has removed all credit card information from its network.  While we continue to retain the last four digits of your credit card which also gets converted to dummy accounts, the complete payment card information has been removed from our databases.
    2. The change happens in our data base where the last four digits of the credit card is stored which gets converted to a dummy account in due course of time.

    Regards

    Rajshree

    13 replies

    Show previous replies
    S
    Sandhoj
    Participant
    October 26, 2015

    Well

    I have the same problem.

    Have now been chatting with Adobe. Total waste of time!

    Then I phoned them for 2 hours being forwarded several times. No one would or could help me.

    They claimed that to remove the creditcard information I should delete my account. In my terms of logic this is nonsense!

    So I was again forwarded. this time to Sahil (Supervisor) who again told me it was impossible to delete the creditcard information.

    Telling my story again again again and made him understand that I WANTED this information to be deleted he then told me that he would

    forward my case to his agent. And he/she then would contact me through my account within 3 working days.

    So now I am looking forward to talk to this agent.

    Damn Adobe! Why is this an issue so hard to solve! Have now been using several hours on this simple problem.

      Rajashree Bhattacharya
      Rajashree Bhattacharya
      Legend
      October 27, 2015

      Could you please inbox me the case number so that I can get it check & let you know in which way can we help you.

      Regards

      Rajashree

      D
      davidv63319865
      Participant
      March 29, 2016

      Your company thinks that its customers are stupid and you are above the law in Spain. I will start a campaign against Adobe in the design community because after signing up for a year as a student, you started charging me twice: €30,5 per month without telling me and assuming that I'd stay with your company for another year, "agreeing" to pay 50% of the remaining months if wanting to cancel. I agreed the first year but not the second one at a fee you never negotiated with me, I also paid 4 months without noticing the increase, so I encourage people to call their banks and prevent Adobe from charging you, by blocking the transaction from them. You don't have to use the account ever again, so in 100 years you will propably "owe" Adobe 1 million dollars if they still exist as a company.

        Pattie-F
        Pattie-F
        Legend
        May 11, 2015

        Toni,

        If you used a credit card to purchase a perpetual product via the Adobe Store, you can remove the credit card information from your Adobe account. See Remove credit card information from an Adobe Account.

        If your credit card information is associated with a subscription, active or expired, contact us - go to the contact us page and then click the "Still need help? Contact us." button.

        You may be asked to sign in. Sign in with your Adobe ID and password.


        Pattie

          P
          plasticbag01
          Participant
          May 20, 2015

          Patti-F, this still doesn't work.

          I had a monthly subscription that renewed automatically (against my wishes and without my authorization), when I got billed for the second month I contacted customer service to shut down my service. I log on to my account and see you STILL have all my credit card information. I just tried to have it removed with your online chat service and they don't know how to remove my credit card information, instead I get some SALES PITCH. I don't care if you delete my account, I just don't want you to have my credit card information. Deleting it is something every user should be able to do AT THEIR OWN WILL. Instead I get heavy handed sales pressure to keep my account and people telling me they have to forward my case on to delete credit card information. What kind of crap is this? I've used Adobe products for 20 years now and I think it's coming to a crashing halt because of this creative cloud nonsense. While you have decent products it's obvious you have no respect for your customers, and I'm looking for alternatives. If anyone on this forum is able to figure out how to delete their credit card information from Adobe, PLEASE CONTACT ME or POST THE FORUM!!!!

            Rajashree Bhattacharya
            Rajashree BhattacharyaCorrect answer
            Legend
            May 20, 2015
            1. Adobe has removed all credit card information from its network.  While we continue to retain the last four digits of your credit card which also gets converted to dummy accounts, the complete payment card information has been removed from our databases.
            2. The change happens in our data base where the last four digits of the credit card is stored which gets converted to a dummy account in due course of time.

            Regards

            Rajshree

            C
            CharmsV
            Participant
            March 26, 2015

            I have the same problem! I can't even see the "My Information" tab. T.T

            R
            rebelalliance
            Participant
            May 10, 2015

            I know and am sorry this is of no help to you guys, but for the sake of a chance at Adobe opening their eyes for once - I have the same problem and the whatever webpages they seem to have cooked up with profile management in 10 different ways and places, there is no My Information section as referred by Adobes own help pages. Adobe: do or die!

            Kortjohn
            Kortjohn
            Participating Frequently
            November 9, 2015

            adobe opening their eyes for once?  i disagree with the "for once" part.  ever try and get microsoft to do anything helpful with office?  or make a powerful program for that matter?  Adobe is awesome.  i honestly cant think of a more amiable customer service team or a consistently better software of any kind.  geez dude

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