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Participant
February 16, 2024
Answered

How to reuse USA ADOBE listed email address when opening EUROPE based account.

  • February 16, 2024
  • 3 replies
  • 258 views

Hello, I spent 2 hours today on the phone and chat today with Adobe...I had Photoshop for 20 years in USA where I opened a gmail account. I am unable to add new payment option as Adobe appears to not allow EU based VISA card payment as a ZIP code is still required when opening up in Dutch Adobe website. Dutch VISA card has diff. postal code. AdditionAdobe chat support wants me to create a NEW email address for a new Netherlands based account. Who can help me? Thank you very much. Arjen  

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3 replies

kglad
Community Expert
Community Expert
February 16, 2024

and, in general:

 

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693 

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

Peru Bob
Community Expert
Community Expert
February 16, 2024

Moved from the Photoshop forum to the Account, Payment, and Plan forum.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
February 16, 2024