Participant

Answered

how to see the expire date of Adobe creative cloud?

Forum|Forum|10 years ago
October 15, 2015
9 replies
145488 views

I wanna see the expire date of adobe creative cloud, Can anyone help me ?

Creative Cloud

Correct answer Anupriya Khare

Please follow the steps below.

Click here to access your Adobe ID account online, and sign in with your Adobe ID and password.
Click on manage plan. You will get the subscription expiry date.

Hope this will resolve your issue.
Regards,
Anupriya Khare

E

Enchanted_introvert8938

Participant

I've just tried to find out when my Adobe subscription plans expire. I couldn't find the information anywhere - it seems Adobe are purposefully hiding this information to make it harder to know when to cancel any subscriptions. I eventually found that I had to go through Adobe Support, which was painful (my question was initially answered by a chatbot, then finally got through to a human who could tell me when they were expiring).

kglad

Community Expert

again, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

johna76645166

Participant

Old thread I know, but if you're searching this then I contacted an agent via the help button on the desktop creative cloud app.

Asked when my plan expired. they know what you're up to! They'll come to you with an offer of the improved price. I had two months left (I worked this out from the redemption fee they would have charged)

Adobe should make this easier to find, however, chatting with an agent I got a better price, 90 days free and a refund for the remaining two months difference.

TLDR - ask the agent if you have a couple of months left they'll likely make you an offer you can't refuse!

O

operaflute

Known Participant

Agreed - there is no "expiry date" on my page, either. It DOES say "Subscriber since..." which perhaps implies the date, but the expiry date is not shown. These are the exact kinds of practices that are leading me to cut the cord. (Reminder that the FTC and the DOJ sued Adobe and two execs for "Hiding fees, preventing consumers from easily cancelling software subscriptions.)
https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling

kglad

Community Expert

the expiration date is the same as the subscriber since date (except the year is different).

L

Linas27227335x7m3

Participant

It seems like many people has same problem and adobe doesn't do anything about it, i couldn't find expirity date also, tried it on several different searching apps but it just doesn't show

kglad

Community Expert

@Linas27227335x7m3 ,

individual or enterprise/team subscription?

L

Linas27227335x7m3

Participant

i got everything resolved by adobe customer support, there works one
wonderful human being that did everything i needed to. Ill delete my
comment.

D

Dania219275291j3a

Participant

I have the same problem. My school give me this plan for Graphic Design. Can anyone help me?

Nancy OShea

Community Expert

It looks like you have a Team plan from Calgary Board of Education. Reach out to your IT dept's Team plan Administrator to find out what you have. It originates at their end.

Nancy O'Shea— Product User & Community Expert

P

perfect_penguin9270

Participant

Or by opening the Creative Cloud App, on the Apps tab, the expiration date will also show

C

chanukal90570834

Participant

Hi,

I am having the same issue and I did what you have mentioned there but getting the same screen like the zzz22021388 got .

Can you please let me know to find the way. The expire date on adobe licens.

I am getting emails which telling me my license will be expired on **** this date. So I want to check it exactly. Please help.

John Waller

Community Expert

You have a different plan: Creative Cloud for Teams.

Ask your Team administrator for your expiry date.

Manage your teams membership

zzz22021388Author

Participant

hi,I did what you said, but I still couldn't see the expire date....

Anupriya Khare

Community Manager

Please check your personal message.

jacko85063136

Participant

I have the same issue. I have the Student and Teacher Edition with no expiration date displayed. Seriously Adobe, now you are trying to scare us into putting in our phone number and credit card information for Education accounts. Shame on you!

Rajashree Bhattacharya

Community Manager

Are you on Adobe CC trial ? Or is it any other product, please let us know.

Regards

Rajashree

Anupriya Khare

Correct answer

Community Manager

Please follow the steps below.

Click here to access your Adobe ID account online, and sign in with your Adobe ID and password.
Click on manage plan. You will get the subscription expiry date.

Hope this will resolve your issue.
Regards,
Anupriya Khare

B

brianh48940690

Participant

Not true. No expiration date listed. I have an ANNUAL plan paid monthly and it only says I signed up a month ago, which is obviously false. I don't need to be told which DAY I need to be told which MONTH the plan actually expires on, ie when my entire year is up.

matthewk60211540

Participant

It's a bit of a trap and you don't know you are trapped for another year until it's to late as there is no check box to opt out at the end of your year. Then you pay dearly to get out of a plan for the next year you didn't what so you stay in and then the cycle continues. Trying to find the plan end date and giving up is part of that and the emails informing you are slipped in at the last moment... miss it and your hooked. I could say more but I choose to be kind and respectful.

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