how to sign out on a account which is not accessable?

Forum|Forum|3 months ago
October 7, 2025
2 replies
61 views

hi I have active subscription on another email but that is my work email and I have left that job and I don't have access to that email..how am I suppose to sign out there so I can use my subscription on my current and personal email?

S

Shivangi_Gupta

Community Manager

Hi @PaL699388,lwasha_3079,

Thanks for reaching out. I understand you wish to cancel the subscription associated with an email that you do not have access to.

Please refer to this article and see if you can access your account: https://adobe.ly/3KBhOS5

Let us know if it helps.

^Shivangi

kglad

Community Expert

check your non-work account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check your account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

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