Skip to main content
Participant
October 7, 2025
Question

how to sign out on a account which is not accessable?

  • October 7, 2025
  • 2 replies
  • 61 views

hi I have active subscription on another email but that is my work email and I have left that job and I don't have access to that email..how am I suppose to sign out there so I can use my subscription on my current and personal email?

    2 replies

    Community Manager
    October 7, 2025

    Hi @PaL699388,lwasha_3079,

    Thanks for reaching out. I understand you wish to cancel the subscription associated with an email that you do not have access to.

    Please refer to this article and see if you can access your account: https://adobe.ly/3KBhOS5

    Let us know if it helps.


    ^Shivangi

    kglad
    Community Expert
    Community Expert
    October 7, 2025

    check your non-work account, https://account.adobe.com and verify everything is what you expect.

     

    then sign out and then back in to the cc desktop app using the same adobe id/password used to check your account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html