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Participant
Jun 7, 2021 6:35 PM UTC
Question

How to uninstall Illustrator and other adobe apps without login to Adobe Creative Cloud?

I installed Illustrator and other Adobe programs when I worked in a university.

Now I moved to anther university, and hardly use these apps. I am trying to uninstall these, because I am suspicious that some "update notification" app is running, which cause my computer run continuously and make noisy fan.

Problem is that when I try to uninstall these apps, a window pops up and tell me to log in Adobe Creative Cloud. This requires my old email address, which has been closed after I moved to another university. Please let me know how to uninstall Abobe apps without log in to Adobe Creative Cloud,

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2 replies

Legend
Jun 9, 2021 7:22 AM UTC

Hmm, if the apps still work you may still be paying for them. Check into that before you uninstall...!

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Nancy OShea
Community Expert
Community Expert
Jun 7, 2021 7:24 PM UTC

Use Adobe's CC Cleaner Tools to remove old apps.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

When prompted, just enter your old email address.

 

 

 

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Nancy O'Shea— Product User & Community Expert