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максимк83387803
максимк83387803
Participant
August 24, 2018
Answered

HOW TO UNSUBSCRIBE FROM YOUR PLAN?!!!

  • August 24, 2018
  • 2 replies
  • 2051 views

Hey, I need to unsubscribe from your products immediatly!

MOD Edit: Personal email address removed

Correct answer Ned Murphy

How to cancel your Adobe Creative Cloud plan or membership

If you find you are not able to unsubscribe yourself, then you will need to contact support for assistance.

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

Just so there's no surprise when you get there... early termination of an annual subscription results in a penalty fee of 1/2 the remaining cost of the subscription.

2 replies

J
JohnnyB82C
Participating Frequently
March 4, 2021

I cannot find anywhere to write to Adobe!

 

Trying to find the subscription, which is paid automatically on our bank account!

 

I only have the information that it says Adobe Creative Cloud and is paid with 151,25 DKK monthly.

Company paying is Dolenco APS in Denmark.

 

Can you help?

 

Best regards

Johnny Poulsen

 

T
Test Screen Name
Legend
March 4, 2021

You cannot "write to" Adobe about this. You cannot email them. You must follow the instructions in the link given. If you do not know the account involved, this may be a major challenge, because Adobe will only talk to the Adobe account holder. They will not discuss info based on cardholder.

J
JohnnyB82C
Participating Frequently
March 4, 2021

Ok thanks. That is a very strange policy, not to be able to talk to their accounting department to solve this.

 

They are obligated to give me an invoice!

 

I only see the solution to cancel the payments then.

 

Thank you for your clarification.

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 24, 2018

    How to cancel your Adobe Creative Cloud plan or membership

    If you find you are not able to unsubscribe yourself, then you will need to contact support for assistance.

    Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

    Just so there's no surprise when you get there... early termination of an annual subscription results in a penalty fee of 1/2 the remaining cost of the subscription.

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