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hannuvapalahti
hannuvapalahti
Participant
June 12, 2017
Question

How to Update Creditcard details when...

  • June 12, 2017
  • 2 replies
  • 839 views

my screen or account did NOT have "Edit Billing" possibiliy. or page where i can do that.

I use Photoshop and now i need to update my credit card details because my card is renewed.

    2 replies

    D
    default8uu3kzwpkxhs
    Participant
    July 19, 2021

    L.S.

    Ik hade problemen met de identificatie van mijn creditcard. Zodoende werden reke ingen n iet betaald, zoals die van Adobe.

    Volgens mij zijn die problemen nu opgeloste, zodat u binnenkort de achterstanden in de betalingen op uw rekening krijgt gestort.

    Met vr.gr. B.van Wanrooij.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 19, 2021

    @default8uu3kzwpkxhs,

    This is a user-to-user community.  For accounting issues, you must go directly to Adobe support.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    H
    Adobe Employee
    Himanshu*Gupta
    Adobe Employee
    June 12, 2017

    Hi hannuvapalahti,

    I understand that you want to change the credit card details in your CC account but you are not getting the Edit Billing option. I would like to inform you that the basic reason for this issue is that you might not be signed in with the primary admin id for this account as only the primary admin can access and change the card details. Even the secondary admins can't access the billing section.

    Update the credit card for your Creative Cloud account

    Regards

    Himanshu Gupta

    L
    lifepreciousdestiny
    Participant
    September 7, 2017

    This shouldn't this hard to give people money! It is beyond frustrating. With the worry of fraud I am suppose to follow a link in which I have no idea where its going since I can't find that option logging in. Adobe is a leader so why not allow us to locate the payment section easier. Maybe in the information area. That is THE NORMAL spot for many companies to add funding options/accounts.

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