@rachel238
See this page for switching plans:
https://helpx.adobe.com/manage-account/using/change-plan.html
Here are the FAQs for the education plan (make sure you are eligible):
https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
If you have trouble switching to the education plan, contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send a post through X (formerly Twitter) to @AdobeCare.
Do not reply to PMs, which are likely to be scammers.
~ Jane