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salad0123
salad0123
Participating Frequently
July 27, 2026
Answered

I accidentally canceled my subsciption plan when i just want to change it. Do i still charged with the cancellation fee?

Well i reactivated it and changed the plan now. But still, do i still charged? 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    July 27, 2026

    @salad0123 thank you for posting to this public discussion forum.

     

    I apologize for any confusion you encountered while managing your plan, and I am sorry you are having problems reaching us, ​@salad0123.

     

    What Adobe plan did you cancel? The only plan I see that was canceled was for Adobe Stock. Please see https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html for information about the Stock cancellation process.


    Your other plans remain active, and it appears that one of them has been active for less than a day, ​@salad0123. Does this mean you were able to successfully change your plan using the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html.

     

    I look forward to your update, ​@salad0123.

    View reply

    14 replies

    Stanley_Adjetey5290
    Participant
    October 20, 2026

    I cancelled my account due to contract completion but I have fortunately been reinstated. I have signed up again but still within my current October billing. Will I still have to pay the cancellation fee? 

     

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    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    October 20, 2026

    Hi Stanley_Adjetey5290, I understand the concern about the subscription and any potential charges.I can see that you have an active Creative Cloud Pro subscription that was renewed successfully and has been active for 1 year and 25 days.

    If you would like to cancel your subscription, a cancellation fee may apply depending on your plan's terms. However, if you choose to keep the subscription active, there will be no cancellation fee, and you can continue using the service as usual.


    Please let us know if you'd like help with the cancellation process or if you have any questions about your plan. We're happy to help.


    Thanks
    ^KS

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 27, 2026

    yes.  but if you restart a plan that fee may be cancelled.

     

    contact adobe support to discuss.  you’ll probably need to use social media if you have no subscriptions.

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    salad0123
    salad0123Author
    Participating Frequently
    July 27, 2026

    yeah i reactivated it. i wanna make sure that im not charged anymore.


    and that is the problem. how to contact the support aside from call? ):
    the web only has that virtual assistant that not helping at all

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 27, 2026

    You can bypass the bot buy typing Agent.

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