Skip to main content
Imolathile
Participant
June 3, 2026
Answered

I accidentally purchased an Adobe subscription for R566 and cancelled it immediately. I requested a refund right away and have not used the service. Please review my case and consider issuing a refund.

  • June 3, 2026
  • 2 replies
  • 18 views

 

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, ​@Imolathile.

     

    I am sorry you did not find more value in our offerings. I can confirm that your recent subscription through the Google Play store is still active. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel the subscription and request a refund.

     

    For more information on Google Play’s refund policies, see https://support.google.com/googleplay/answer/2479637.

     

    Please update this discussion thread, ​@Imolathile, if you have any additional questions.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 3, 2026

    Thank you for posting to this public discussion forum, ​@Imolathile.

     

    I am sorry you did not find more value in our offerings. I can confirm that your recent subscription through the Google Play store is still active. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel the subscription and request a refund.

     

    For more information on Google Play’s refund policies, see https://support.google.com/googleplay/answer/2479637.

     

    Please update this discussion thread, ​@Imolathile, if you have any additional questions.

    Community Expert
    June 3, 2026
    -Manan
    Imolathile
    Participant
    June 3, 2026

    I am eligible for a refund since the purchase was on 1 of June 2026 and was cancelled on the same day , please help me get the refund

    Community Expert
    June 3, 2026

    In case of purchase from play store you need to contact Google. Ask them why are they denying the refund.

    -Manan