I aldy cancelled the plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment?

Question

I already cancelled the free trial plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment?

ShivangiGupta · Accepted Answer

Hi ​@Inspiring_giftf010,As our Community Expert ​@kgladmentioned, you have an active plan for Adobe Acrobat Pro since 2 days. If you do not wish to use it, please cancel the plan within next 11 days to get the full refund.Refunds are automatically initiated when you cancel the plan within the 14 day limit since purchase and may take 12-14 days to process.You may refer to this document for more details:https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html^Shivangi

kglad · Answer

that’s the ai for acrobat which you cancelled. what about the acrobat subscription?

check your account, https://account.adobe.com

does it show you still have an acrobat subscription accounting for the charge on aug 15?

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