I aldy cancelled the plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment?

Question

I already cancelled the free trial plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment?

kglad · Answer

that’s the ai for acrobat which you cancelled. what about the acrobat subscription?

check your account, https://account.adobe.com

does it show you still have an acrobat subscription accounting for the charge on aug 15?

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