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November 29, 2025
Question

I already canceled my plan within 14 days but there is still no refund page.

  • November 29, 2025
  • 2 replies
  • 895 views

Hi, on November 22 2025 I canceled my creative cloud pro subscription that had continued from a prepaid plan on Nov 19 2024. On Nov 19 2025 the new subscription is paid and I cancelled the subscription on November 22, 2025. I would like to request a full refund for the 2025 plan.

So my question is, is creative cloud pro prepaid plan refundable? I cancelled on the thrid day after the subscription started which follows the 14 days policy. There is no refund page or anything mentioning if I would get a refund when I cancelled my subscription.

 

So my question is will I get a refund? and Who can confirm me if I'd receive a refund?

2 replies

gupta shivangi
Legend
December 1, 2025

Hi ???I_?IT?IE7166,

Thanks for reaching out.

As the expert mentioned above, refunds can only be initiated if the subscription is cancelled within first 14 days of purchase. I can see that you have an annual prepaid subscription to Adobe Creative Cloud Pro subscription.

Please check this article to know about the subscription terms for the Creative Cloud plans: https://adobe.ly/48JGbXa

Let us know if you have any questions.


^Shivangi

December 9, 2025

Thank you for your response. And sorry for my late response.

So that means refund is only available for the first purchase and not the second one?

December 9, 2025

I've checked the subscription terms and I'm pretty sure that I meet the criterias but there is still no email from adobe addressing my refund.

kglad
Community Expert
Community Expert
November 29, 2025

you need to cancel before the renewal date (after the 12th monthly payment is processed).