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lingli_5256
Participant
June 2, 2025
Answered

I already cancelled the trial, so why was I still charged?

  • June 2, 2025
  • 3 replies
  • 439 views

I already cancelled the trial, so why was I still charged? I haven’t even used the feature. Could you please help me check this if possible?

    Correct answer Shivangi_Gupta

    Hi @lingli_5256,

    Thanks for reaching out. You have cancelled the subscription to Adobe Acrobat Pro however, you still have an active subscription to AI assistant for Acrobat. 

    Please follow this article for more details about managing the Adobe account: https://adobe.ly/3FFxeCA

    Since the subscription to AI assistant for Acrobat is 2 days old, you are eligible for full refund. You can request for a refund here: https://adobe.ly/445dxN1

    ^Shivangi

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    June 2, 2025

    Hi @lingli_5256,

    Thanks for reaching out. You have cancelled the subscription to Adobe Acrobat Pro however, you still have an active subscription to AI assistant for Acrobat. 

    Please follow this article for more details about managing the Adobe account: https://adobe.ly/3FFxeCA

    Since the subscription to AI assistant for Acrobat is 2 days old, you are eligible for full refund. You can request for a refund here: https://adobe.ly/445dxN1

    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 2, 2025

    check your account, https://account.adobe.com

    what's it show?

    L
    lingli_5256Author
    Participant
    June 2, 2025
     
    AI Assistant for Acrobat

    Provides access to generative AI features in Acrobat.

    Manage plan

    Included in your plan

    •  

       

      Adobe Acrobat AI

    Billing and payment

    • PayPal
    • Edit billing and payment
    • £4.98/mo
      Annual plan, paid monthly
    •  
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 2, 2025

    ie, cancel that acrobat ai subscription asap.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 2, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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