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Participant
December 9, 2024
Question

I am a high school student, but I accidentally paid for the college version and cannot use the app..

  • December 9, 2024
  • 2 replies
  • 138 views

Please, can someone help me? I’m currently a Grade 12 student, and I installed Adobe in advance to prepare for my graphic design major. However, I accidentally installed it in my native language instead of English. When I tried to change the language, I found out I needed to uninstall and reinstall it. While figuring out how to uninstall it, I realized that I had purchased the college/student version instead of the individual one. (I recently bought it during a sale, not knowing it was for college students/teachers.) It’s been over a month since I installed it, so I’m pretty sure I can’t get a refund. Does anyone know what I can do? I really need help...!!!!!!!!!!

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2 replies

kglad
Community Expert
Community Expert
December 10, 2024

if you're a high school student in an accredited high school, you're entitled to the education version (which is the same as the "college" version).

Ged_Traynor
Community Expert
Community Expert
December 10, 2024

@siyun_7431 you'll need to contact Adobe support about payment/cancellation issues
Type agent in the chatbot to speak to a real person
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