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Participant
October 16, 2026
Answered

I am been charged twice for my account. In September and October

I am been charged twice for my adobe subscription since September 2026. I was charged 8th and 11th Sept and October 8th and 12th October. I need refund and cancellation of one account.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 16, 2026

    ​

    Hi @smooth_smarts47eb 

    We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

    For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.

    If you're not sure which Adobe account was used, you can use Adobe's Charge Finder tool to identify the subscription associated with the charge:

    Identify your Adobe charge

    Hope this helps, let us know if you face any other issues.

    ^Akansha

    3 replies

    kglad
    Community Expert
    Community Expert
    October 16, 2026
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 16, 2026

    ​

    Hi @smooth_smarts47eb 

    We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

    For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.

    If you're not sure which Adobe account was used, you can use Adobe's Charge Finder tool to identify the subscription associated with the charge:

    Identify your Adobe charge

    Hope this helps, let us know if you face any other issues.

    ^Akansha

    Translate
    Community Expert
    October 16, 2026

    Check if you are subscribed to things that you expect https://account.adobe.com/plans

    For charge details you can check https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

    If you find any sub that is not wanted you can cancel it https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    If it is an actual double charge then you will need to connect with Adobe Support

    Translate
    -Manan