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FrankPHardy
Participant
May 22, 2026
Answered

I am being billed for this account and service however you keep trying to get me sign up.

  • May 22, 2026
  • 2 replies
  • 28 views

I signed up for mobil Photoshop that also included Adobe Templates ( not sure what the app or program is called ). I was charged yesterday on my Amex card for $99 or close to that amount. It also said I got two weeks free service to see if I like it or not. I don’t want it and since I already have it. Instead I keep getting a response that the account would be cancelled in 2027, not the 2 weeks you said in the disclaimer.

    Correct answer Jeff_A_Wright

    Thanks for posting, ​@FrankPHardy.

     

    I am sorry you did not find more utility in your use of Adobe Express. Your new subscription is managed through the Apple App store. Please see https://helpx.adobe.com/express/web/adobe-express-subscription/cancel-ios.html for information on how to cancel your new subscription and request a refund.

     

    Please update this public discussion thread if you have any additional questions.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 22, 2026

    Thanks for posting, ​@FrankPHardy.

     

    I am sorry you did not find more utility in your use of Adobe Express. Your new subscription is managed through the Apple App store. Please see https://helpx.adobe.com/express/web/adobe-express-subscription/cancel-ios.html for information on how to cancel your new subscription and request a refund.

     

    Please update this public discussion thread if you have any additional questions.

    kglad
    Community Expert
    Community Expert
    May 22, 2026

    start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

     

    https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    additionally, below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english

    if that fails, change the install location