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niki_3039
Participant
February 22, 2025
Question

I am being charged a monthly amount for a product that is not listed in my plans

  • February 22, 2025
  • 3 replies
  • 209 views

I just cancelled my Adobe Pro plan which was around 32€ but there is still a regular amount of 19,99€ taken from my account. 

I checked my products and plans and have no active access to anything. 

I also checked Apple Subscriptions , nothing there. 

Any ideas of where this charge comes from and how to stop it? 

 

3 replies

gupta shivangi
gupta shivangi
Legend
February 24, 2025

Hi @niki_3039,

Thanks for reaching out. I checked and found that you had an active subscription for Adobe Premiere Pro which was canceled 2 days ago. The last date of your Adobe Premiere Pro plan would be March 21, 2025.

Let us know if you have any questions. 


^SG

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 23, 2025

Could this be connected to another Adobe ID (email)?

Does anyone else have access to your payment card -- a friend or family member?

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
February 22, 2025

it's usually a stock subscription that some users agree to when subscribing to an app, but it should be listed in https://account.adobe.com

 

also see, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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