I am being charged but I have no subscription

Forum|Forum|5 months ago
March 19, 2026
14 replies
218 views

I have the same charge coming through but for £21.14. I have no subscriptions with adobe

Correct answer kglad

use the account shown at https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

ShivangiGupta

Community Manager

Thread Summary

A user reported being charged despite believing they had no active Adobe subscription.

Troubleshooting steps shared by other participants

Jeffrey_A_Wright (Community Legend) identified that the account associated with the thread had an active subscription tied to Adobe Acrobat Export PDF for the past five years.
kglad (Community Expert) directed the user to check the charge using Adobe's charge identification page, and confirmed this as the resolution to the thread.

The user reported that after checking the linked page, they could not locate any subscription to cancel from their account view. No further account-specific diagnostic detail beyond the five-year subscription history was mentioned in the thread.

Suggested Solutions by Adobe

Use Adobe's Charge Finder tool to identify the transaction by entering your payment details exactly as they appear on your bank or card statement: Identify your Adobe charge
If you locate an active subscription you no longer want, cancel it directly from your Adobe account by signing in, selecting "Manage plan," and choosing "Cancel your plan": Cancel your Adobe trial or subscription
If you cancel within 14 days of your initial purchase, you're eligible for a full refund for most plans: Understand Adobe's subscription terms and refund policies

^Shivangi

Jeffrey_A_Wright

Legend

@ruglesdr thanks for posting. I am showing that you have had an active subscription for the last five years under the account you used to create this public discussion thread.

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html if you want to end your commitment to Adobe Acrobat Export PDF. For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly.

ruglesdrAuthor

Participating Frequently

I followed that first link and I have no plans to manage that I can see so no idea how I can even cancel this. Can you cancel it for me please? The second link doesn’t help me cancel it either