I am being charged every month for over a year, but when I try to do anything, it tells me I have a free version and it won’t let me do anything

Question

I signed up for what I thought was a trial version but I wasn’t able to cancel so I’ve been charged for over a year $24.95 every month.

I never use the service. I just pay for it every month.

so today when I login and try to use it, it tells me I can’t use anything because I have a free version.

I try to get help but AI is worthless and there’s no numbers or email to talk to an actual person. How do I resolve this issue?

Rose DV · Accepted Answer

Hi ​@Mssoldyaj, I'm really sorry for the delay in getting back to you on this, and for the frustration of being charged for something you haven't been able to use.This needs to be looked at by our account support team directly, since they can see your specific billing history and account status, which isn't something we have visibility into here on the forum. Please reach out to Chat Support: https://adobe.ly/45wicIHThey'll be able to sort out the charges and get your account access fixed.Rose

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