I am charged 17.99€ / month for Adobe Acropro and I never subscribed to it

Forum|Forum|7 years ago
May 21, 2018
4 replies
1633 views

I am charged 17.99€ / month for Adobe Acropro and I never subscribed to it. I can't even see Adobe Acrobat on my product on my account. How do I stop this and get a refund for something I never agreed to pay ?

Creative Cloud

This topic has been closed for replies.

Correct answer John T Smith

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

L

LINDA KENDI338278483h3i

Participant

I am still being charged for this subscription yet i cancelled it

Can i please get a refund and close this account?

kglad

Community Expert

@LINDA KENDI338278483h3i

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Nancy OShea

Community Expert

You must have given your payment card details to someone.

Acrobat Pro for mobile might have been purchased from Apple or Google Play store in which case you would need to cancel through the vendor.

Nancy O'Shea— Product User & Community Expert

W

wubbo womb

Participant

I pay even more. 64 euro's monthly. And I never asked for it. I win a program with course on the internet and activated it. No more. I now have to pay more than n300 euros to stop it. How do I stop this?

John T Smith

Community Expert

You did give Adobe permission by entering your payment information

Go back up to my previous reply

John T Smith

Correct answer

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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