Good day, i used the free trail option on the 21st of December and canceled on the same day, even an email was sent to show that i did cancel the free trail, but today i am being billed , can someone help me( i am a student so i need this to be sorted out as soon as possible ) thank you
As per your account details, you cancelled the subscription for AI Assistant for Acrobat however, the subscription for Adobe Acrobat is still active. The good news is Adobe offers full refund if the subscription is cancelled within first 14 days as mentioned here: https://adobe.ly/491sT8V
You can cancel the plan following these steps: https://adobe.ly/4b9vrmz
Once cancelled, an automatic refund will initiate which usually takes 12-14 days to process.
I hope it helps.
^Shivangi
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