I am getting charged on my card for over 49 euros a month where I tried to cancel the subscription. I have no account linked to this payment to cancel the subscription. How do I cancel the payment plan

Forum|Forum|5 days ago
April 5, 2026
2 replies
26 views

I am getting charged 47 euros a month on an account I tried to cancel the subscription for. My account is now changed and not linked to subscription and now I cannot see how to get to the place where I can cancel my membership

Jeff_A_Wright

Community Manager

Thank you for posting, @Awalkert!

I can confirm there are no active subscriptions under the account you used to create this public discussion thread. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

You will need to contact us directly, since you don’t have the ability to regain access to the account with the active commitment.

I don’t see any previous attempts to reach us, so use a different device if you are unable to contact anyone or are redirected to this public discussion forum, @Awalkert.

Peru Bob

Community Expert

Check what yu are being billed for:

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html?linkId=100000317605575

AwalkertAuthor

Participant

This account is linked to an email address that no longer exists and it says the account linked to this email address also doesn’t exist. How can I change my email address (which I thought I already did) and cancel my subscription

kglad

Community Expert

https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

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