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Participant
Sep 21, 2026 9:35 AM UTC
Answered

I am no longer interested in subscribing to the premium service and as such I want adobe to delete my card details and stop prompting my card for payment

I subscribed to the trial of Adobe Acrobat pro DC and at the end of the trial period I wasn't satisfied with the service I got, and as such I wasn't interested in having a long term subscription, how can I get my card details removed from adobe and stop prompting the card for payment?

    kglad
    kgladCorrect answer
    Community Expert
    Sep 21, 2026 1:46 PM UTC

    first, you have to cancel your subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Sep 21, 2026 1:46 PM UTC

    first, you have to cancel your subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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