Skip to main content
Participant
December 29, 2024
Question

i am not able to new purchase adobe pdf acrobat services last 8 days

  • December 29, 2024
  • 2 replies
  • 236 views

i am not able to purchase adobe pdf acrobat services last 8 days i was trying but not successful payment i was 10 times  trying to paymentbut not possible and  contact to adobe virtual assistant he was saying contact to bank but not any issue bank side problem was coming adobe side in last 8 days 

attached error msg please download and help me 

my mail id is 

[ Mod: EMail addess removed ]

2 replies

kglad
Community Expert
Community Expert
February 12, 2025

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

Karl Heinz  Kremer
Community Expert
Community Expert
December 30, 2024

You had your email address posted in a public form. If somebody contacts you via that email address an is claiming to be from Adobe or able to help you, you are very likely dealing with a scammer.

 

You will need to get in touch with Adobe directly to resolve any billing issues. This is a community forum, which means that most people you encounter here are not Adobe employees, we are just users of Adobe's products. You can reach Adobe's customer support via this link: https://www.adobe.com/about-adobe/contact.html