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I am not interested in a subscription with Adobe I cancelled it and it is asking for fees which I can't afford to pay

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Where can I go to cancel the subscription for Adobe I didn't sign up for it

Community Manager

Thank you for posting, @Vibrant_member844f.

I am sorry for the frustration and concern this situation has caused. I can understand how upsetting it would be to believe you had canceled your subscriptions, only to keep receiving payment requests and to be uncertain about what is still active.

I reviewed the account and found that two separate subscriptions were purchased on September 26. The Adobe Acrobat AI Assistant Plus subscription has already been canceled. However, the Adobe Acrobat Pro subscription remains active and is currently past due.

Because the Acrobat Pro subscription is past due, the payment issue must be resolved before any changes can be made to the subscription, including canceling the current commitment.

Please review and update your payment information, then try canceling the Acrobat Pro subscription again:

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

You can also review your active plans here:

https://account.adobe.com/plans

Please update this public discussion thread if you have any additional questions, @Vibrant_member844f.

D

defaultn1t02op1yddk

Participating Frequently

SOLUTION TO CANCEL WITHOUT PAYING THE YEARLY FEE PENALTY: In “manage account” change your plan to any other plan (it doesn’t matter which but good to choose the cheapest one available just in case). The window to cancel the plan for free (14 days) is reset as this change of plan is treated as a new subscription/contract agreement, and you can just immediately cancel the new plan for free. You will even get money back from what was already charged from your previous subscription.

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ShivangiGupta

Community Manager

Hi @defaultn1t02op1yddk ,

We just want to add an important clarification for anyone who may come across this post.

While Adobe allows eligible customers to change their plans, the official documentation does not indicate that changing a plan resets the 14-day cancellation/refund period. Adobe's cancellation terms refer to 14 days from the initial purchase, and cancellation charges may apply after that period depending on the type of subscription.

Additionally, when a plan is changed, Adobe states that the previous plan is cancelled and a refund may be provided where applicable, rather than guaranteeing a refund of previous payments.
For this reason, we wouldn't recommend using a plan change as a method to avoid an applicable cancellation fee.

Please refer to these articles for clarity:
Change plan: https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html
Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi

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^Shivangi

V

Vibrant_member844fAuthor

Participant

I didn't subscribe to Adobe Acrobat pro and I would the subscription cancel I have no money to pay for this subscription and I am seeing a message I am over due for a payment but I never subscribe for the service kindly cancel the subscription thank you

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Peru Bob

Community Expert

@Vibrant_member844f

If you used a trial and didn’t cancel in time, it would have automatically become a subscription.

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @Vibrant_member844f.

I am sorry for the frustration and concern this situation has caused. I can understand how upsetting it would be to believe you had canceled your subscriptions, only to keep receiving payment requests and to be uncertain about what is still active.

I reviewed the account and found that two separate subscriptions were purchased on September 26. The Adobe Acrobat AI Assistant Plus subscription has already been canceled. However, the Adobe Acrobat Pro subscription remains active and is currently past due.

Because the Acrobat Pro subscription is past due, the payment issue must be resolved before any changes can be made to the subscription, including canceling the current commitment.

Please review and update your payment information, then try canceling the Acrobat Pro subscription again:

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

You can also review your active plans here:

https://account.adobe.com/plans

Please update this public discussion thread if you have any additional questions, @Vibrant_member844f.

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V

Vibrant_member844fAuthor

Participant

No it was a three days free trial and I cancelled the it and here I am seeing acrobat is asking for payment I didn't subscribe for the service

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Peru Bob

Community Expert

@Vibrant_member844f

Check your account and make sure all were cancelled:

https://account.adobe.com/

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Peru Bob

Community Expert

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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Dave Creamer of IDEAS

Community Expert

If they are asking for fees, I suspect the person went beyond the allowed cancelation timeframe. Now they are being asked to pay 50% of the remaining balance.

Perhaps Vibrant can clarify.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Community Expert

Did you ever sign up for a trial of Acrobat?

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David Creamer: Community Expert (ACI and ACE 1995-2023)

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